Home Appliances
If your washing machine is not draining water, the issue could be a clogged pump or a kinked hose. Follow the simple instructions displayed below to quickly resolve the issue.
Three checks to get your washing machine running again.
1. Start by draining the water away and check the pump
If such an error occurs, the first thing a user should do is to close the water supply so that no more water can flow in. Next, turn off the washing machine first with the button, and then pull out the main plug.
To find the cause and to check the pump you must drain the water away from the tank.
Watch the video with the explanations about:
Step 1: Emergency draining - How to drain the water away
Step 2: How to check the pump
Step-by-step tutorial – How to drain the water away which stays in the machine
1. Turn the appliance off.
2. Pull out the mains plug.
3. Open and remove the service flap.
4. Drain off all water using a drainage hose or by removing the pump cover slowly.
5. Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
6. Refit the pump cover and screw back firmly.
7. To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
8. Check for any leakage.
9. If the pump is sealed watertight, start the pumping programme.
2. Check the drainage whether it is kinked or blocked by foreign objects
A blocked or kinked drain hose might be the reason why your washing machine is not draining.
Step-by-step guide: How to check the drainage of your washing machine
Please refer to the video above if you are unsure.
1. Turn the appliance off.
2. Pull out the mains plug.
3. Check that the drainage hose has been installed correctly without any kinks.
4. Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
5. Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
6. Clean the drainage hose and the connecting piece of the siphon.
7. Hold the drainage hose in the bucket.
8. Select the "Drain" programme.
9. Connect the drainage hose to the siphon.
10. Check whether the draine hose is watertight.
3. Is the washing machine still not draining the water?
After carrying out one or all of these actions, your washing machine should once again be correctly pumping and draining the water. If your washing machine is still not pumping out the water, the visit of a service engineer might solve the issue.
Links which might be interesting for you:
- More info about troubleshooting for washing machines:
overview page - User manuals for washing machines:
user manuals - Spare parts for washing machines in our online-shop:
spare parts - Cleaning and care products in our online-shop:
online-shop - Fitting accessories and other products:
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