Bosch Home Appliances Repair Service.

It’s always recommended to check the online self-help to identify the fault and to browse the FAQs. Many minor problems can be solved by your own to avoid a repair order. To find out if you require any engineering assistance, please check out our support articles.

Depending on the fault and the age and status of your appliance, our Bosch Home Appliances service will do an analysis and recommend whether a service repair is appropriate. We will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance.

For repairs which requires an engineer's visit if a repair isn’t possible or not recommended in out-of-warranty cases, Within the warranty, there will be solution, such as the exchange of your appliance. We have a variety of solutions available such as Direct Replacement Service, old disposal and scrapping, etc.

Our customer service only uses only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.

If your appliance is covered by the two-year Bosch manufacturer warranty conditions there will no charge for the repair. In case the appliance is not covered by the manufacturer's warranty, you can check the repair prices here. Details you will get by selecting the appliance category which is concerned. Our customer service carefully monitors the repair prices to offer you the best possible value for money.

https://www.bosch-home.co.nz/metapages/warranty

For booking of a repair the Service experts will ask for some appliance data and a description of the problem. Please provide the model number (E-Nr)of your appliance. The E-Nr. is needed to prepare the engineer’s visit e.g. providing needed spare parts to the engineer. The E-Nr. is shown on the type plate of your appliance. It consists of three letters at the beginning followed by a mix of numbers and letters. Bosch model numbers will always start with three letters and will always end by a “/” and two numbers as the last two signs. If you need support to find the type plate please check the type plate finder above in the online booking tool.

How to find your model number (E-Nr.)

We offer the best support for a long product lifespan by providing repair services and original spare parts.

These services ensure that your appliance keeps on working over a long period of time. A long appliance lifespan makes a significant contribution to protecting the environment and climate. We offer sustainable disposal and recycling of old products as part of our Direct Replacement Services.