When your washing machine won’t fill with water, act! You can probably solve the problem yourself in most cases. Generally, this is a fairly simple laundry problem. So here is what you should check:

1. Checking the washing machine has water

Watch the video with the explanations about:

  • Clean the water inlet filters
  • Check the supply hose

Step-by-step tutorial – How to check the water supply

For washing machines with Aqua-Stop

Person turning off a water tap

Turn off the water tap

Person removing a hose from a water tap

Remove the hose from the water tap

Person cleaning a filter of a Bosch washing machine under running water.

Clear filter under running water.
Use a small brush to clean.

Person connecing a hose to a water tap

Connect the hose and checks for leaks

Check that there are no kinks in the cold water fill hose.

Person holding a hose with two hands, checking for knicks

The supply hose may be kinked.

Check that there are no kinks in the cold water fill hose and the waste water hose by pulling the appliance out slightly.

Person holding a hose with two hands, untwisting bends

Untwist any visible kinks or bends in these hoses. Move the appliance back and ensure correct placement..

2. Check the water pressure

How to check the water pressure

Check the water pressure directly from the tap using a bucket. Approximately 10 litres of water per minute should flow out of the tap when fully open.

Watch the video to see details.

Step-by-step guide: How to check the water pressure

Person closing a water tap

Check the water pressure of the tap.
Close the water tap and remove the hose.

Blue bucket below a water tap

Put a bucket below the tap and turn of the water tap.
Approximately 10 liters of water per minute should come out.

Blue bucket below water tap, water running out with low pressure

If the water pressure is too low, please contact your plumber to check the water installation.

3. Check whether the door is locked

Please check whether the door is locked properly. Always make sure the door is firmly shut before starting a cycle. You should hear an audible click to indicate this. Check that there are no clothes stuck between the door and the housing that could be preventing the door from shutting properly, and be sure not to overfill the washing machine drum.

One more hint:
Some washing programmes e.g. with cottons, specially detect the load level after the programme has started to calculate the optimum amount of water for washing. Detection can take up to 2 minutes and no water is added during this time. After this delay the water will run in.

4. There is still no water running in the washing machine?

After carrying out one or all of these actions, your washing machine should be filled with water. If water is still not running in, you may need support by a Bosch service expert.

Links which might be interesting for you:

  • More info about troubleshooting for washing machines:
    overview page
  • User manuals for washing machines:
    user manuals
  • Spare parts for washing machines in our online-shop:
    spare parts
  • Cleaning and care products in our online-shop:
    online-shop
  • Fitting accessories and other products:
    accessories

Get in touch

Reach our dedicated team by phone or email.

Phone: 0800 245 700

Monday - Friday: 8.30am to 5pm (excluding public holidays)

Help is on the way: arrange a Bosch technician visit.

If you experience any problems with your home appliance, you can arrange a visit from a Bosch service technician.

Phone: 0800 245 700

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